Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Published by McGraw Hill

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Discover how to communicate best when it matters most

Crucial Conversations gives you the tools to handle life's most difficult and important conversations. You'll learn how to:

• Prepare for high-stakes situations
• Transform anger and hurt feelings into powerful dialogue
• Make it safe to talk about almost anything
• Be persuasive, not abrasive
  

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  pub date: 2002-06-18 | paperback | 9780071401944